Immediately after that, press and hold the Power key for 10 seconds.To force restart your iPhone, quickly press and release the Volume up and then the Volume down button.Now swipe up on every preview to close each of them.Swipe up from the bottom of the screen and stop at the middle to view the apps running in the background.So it must be the first thing that you have to do.

Most of the time, you can fix it by closing the app and then doing the forced restart. Had the game been working properly before, then it’s possible that it’s just a temporary app issue. First solution: Close the app and force restart your iPhone So continue reading as we may be able to help. But when it comes to issues like this, there are always things you can do and that’s what we’re going to show you in this post. The game reportedly closes by itself and it’s possible that it’s just a problem exclusive to the app, or it can also be a sign of a firmware issue. The most common problem that has been reported is the app crash. While its developers made sure it works properly, there are users who have encountered an issue or two. Genshin Impact is one of the popular free-to-play games you can download from the App Store. You will also understand the reason why such a problem occurs every now and then. If this does not work, please uninstall the launcher, delete the game intallation package, and reinstall Genshin Impact.In this troubleshooting guide, you will learn how to fix Genshin Impact that started to keep on crashing on your iPhone 11 after the iOS 14 update. When launching the game, the following error message appears: 'Failed to download resource files or network error. If not please download and install DirectX 11. If so, please double-click on the 'DXSETUP.exe' executable within the folder to manually install DirectX 11 before restarting the game. Please check if a folder named 'DXSETUP'exists within your installation directory. If it is, please remove said blockage, set the relevant files to 'trusted,' or close the anti-virus software before re-opening the game.Īfter launching the game, the game is stuck on a white screen before the Genshin Impact logo can appear.

Please check if you have an anti-virus program installed, and check if this program is blocking any files related to Genshin Impact's installation. Here’s a few other answers to some of those first day install problems from the Genshin Impact team:Īfter opening the game, the game does not respond/the game does not launch.

Genshin impact download keeps closing